Good manners please

Good manners are the grease that keeps the moving parts in all organisations working together smoothly and efficiently. This applies to as much to management as it does in society. I’ve always insisted on this in every organisation I’ve managed – starting with swearing. There is no room for it in the workplace. It’s a…

Milk war lacks innovation

So Coles and Woolworths drop milk to $1 a litre here in WA. They claim it is to attract customers. The 101 of price slashing is that it’s a slippery slide to the bottom. The price of milk is not a draw card for my family as to which supermarket we choose to do our…

Abandonment

Whilst management is often focussed on doing new things…commencing new strategies it also useful to consider the process of strategic abandonment. In business and in life I practice strategic abandonment. What is it that we are doing at present that we must stop doing? What systems, processes, activities, people and even values should we abandon?…

Simple clear communication

Attentiveness is critical for not just good managers and leaders but all men and women of good character. Lack of attentiveness is fast becoming commonplace. We seem to be living in constant state of distraction. No one person or task gets our full attention these days: reading emails while on the phone; putting people on…