What type of personal information do we collect and hold?
The type of personal information that we may collect and hold may include:
name and address;
email address and telephone contact information;
date of birth;
purchase history information including:
– date and time details;
– details of items purchased;
– details of other services paid for, and provided by the Company; and
password information unique to your account(s) with the Company.
Should you choose not to provide this personal information to the Company, it may mean that the Company cannot provide you with product/services
Why does the Company collect your personal information?
the Company collects your personal information in order to:
service(s) as applicable or to respond to your queries;
administer and manage the products and services provided to you;
provide you with information about other related products or services; and
facilitate the Company‘s internal business operations including updating internal databases, conducting consumer satisfaction surveys, fulfilling regulatory and legal requirements and system testing.
the Company will from time to time use your personal information in order to directly market its products and services to you. In so doing, the Company may use your residential address details, email address or telephone number(s) to contact you. the Company will directly market to you as it considers appropriate in its absolute discretion based on its own analysis of the personal information it collects about you. If you object to the Company directly marketing to you, you can request it to refrain from doing so by notifying the the Company Privacy Officer in writing, as set out below.
How does the Company collect my personal information?
In order to provide services to you, the Company may gather personal information from the following sources:
directly from you;
contracted information processing centre(s);
volunteer workers, associates and contractors;
any other the Company contractor or service provider to whom you may provide your personal information;
direct marketing companies where contracted to gather information;
the Company related entities; and
your agent if so nominated with your consent.
How does the Company store and hold personal information?
the Company may hold information about you in the following formats:
Within specialised computer systems hosted on internal the Company hard drives, or externally by the Company contracted agencies for recording of information provided by you either in completed application forms, online or over the phone;
Data spreadsheets or files kept for the purpose of facilitating communications relating to the Company’s provision of services to you – including for both internally or externally generated communications, and sales reporting activities.
Forms as completed by you which are then stored by the Company.
Your personal information may also be stored on a cloud-based computing system hosted by a client relationship manager to be chosen by the Company in its discretion.
To whom may the Company disclose my personal information?
In the provision of the Company’s services to you, the Company may be required to disclose personal information to external entities, including:
the Company’s agents, contractors and third party service providers that provide financial, administrative or other services in connection with the operation of the Company’s business, information processing contractor(s), printers, document archivists, auditors, accountants and lawyers;
where the law requires or permits us to do so;
where the Company collects your information from someone else (for example, the person who paid or arranged for your services), then the Company may disclose any of your personal information to that person or entity; and your nominated agent with your consent.
the Company does not share personal information with overseas entities in the normal course of its business, however if at any time information is required to be shared, the Company will endeavour at all times to ensure such information is not used for any purpose other than that specifically intended and as would be reasonably able to be expected by you.
Can I access my information and have it corrected?
In the normal course of the Company’s business with you, you can contact the Company by email, in writing or over the phone to check, update or correct information the Company may already have collected for the purpose of providing services to you. You will be required to answer questions to prove your identity to us prior to, and in order to have such information amended or confirmed to you.
You can request access to your personal information at any time, or ask us to correct this information where you believe it is incorrect or out of date. No fee will be charged for a request to access the information. However, you may be charged the reasonable expenses incurred in providing the information you have requested (such as searching and photocopying costs if so incurred by us) if you require these to be provided to you.
To access your personal information, please contact the the Company Privacy Officer in writing at:
⋮ Phone: +61 8 6110 4665
What if I am concerned about the handling of my personal information by the Company?
If you feel that the Company has not adhered to this policy in the course of its provision of service to you, please contact us, in writing, to let us know what you are concerned about (using the contact details above).
The following terms and conditions (Terms) apply to all users of this website in any format or version, howsoever accessed. By using it, you agree to comply with these Terms.
All content on this website belongs to the Company and/or its partners, who reserve all rights to protect its intellectual property including all copyright in the text, images, graphics, interfaces, and its arrangement and coordination.
You may not copy, compile, reproduce, modify or distribute any content on this site without the express written permission of the Company.
THIRD PARTY LINKS
Links to third party websites are provided for convenience only are not an endorsement of the products or services offered through such sites or an undertaking of responsibility for the content on such sites.
As a condition of use you warrant that you will not use the content on this site for any purpose that is unlawful, inappropriate or otherwise contrary to these Terms. In particular, you agree not to:
- use the site for any activities, or submit via the site any information or materials, which breach any laws or regulations or infringe a third party’s patent, trade mark, copyright or other proprietary rights or privacy;
- publish, distribute or disseminate on the site any material which is unlawful, obscene, defamatory, indecent, offensive, threatening, inappropriate or racially, ethnically or otherwise objectionable;
- promote any unsolicited advertising, promotions, materials, surveys, contests or unauthorised services via this site;
- impersonate any person or entity;
- upload or post files or material that contains software viruses or any other computer code designed to interrupt, destroy or limit the functionality of any computer software or hardware;
- download any file posted by another user of the site that you know or reasonably should know cannot be legally distributed in such a manner; or
- undertake any conduct that violates any of the organisations’s policies or, in our sole discretion, restricts or inhibits any other user from using or enjoying the site.
By posting or submitting content to this site, you represent and warrant that:
- You own all the rights to the content or are authorised to use and distribute the content via this site; and
- the content does not and will not infringe any intellectual property rights, any applicable law or regulation, or any of the warranties made by you above.
the Company reserves the right to pre-screen content submitted for publication on this site and may refuse to publish or seek to remove content that, in its sole discretion, does not meet its standards or does not comply with the Terms.
You will indemnify the the Company, its employees, agents and representatives from any loss or damage including consequential loss or damage which may arise from your use of this site or from any breach by you of these Terms.
While we aim to provide accurate and truthful information at all times, the Company makes no warranties or guarantees with respect to the accuracy, suitability, reliability or timeliness of the information, software, products or services included in or available through this site. Any information or advice obtained should not be relied upon for personal, medical, legal or financial purposes and you should consult an appropriate professional for specific and personalised advice. All content on this site, as well as these Terms, are subject to change and may be updated by the the Company at any time in its sole discretion. To the full extent permitted by law, in no event shall we, our agents or suppliers be liable for any direct, indirect, punitive, special or consequential damages whatsoever arising from or in any way connected with the use of this site.
These Terms are governed by the laws of Western Australia and you agree to submit to the exclusive jurisdiction of Western Australian courts in resolving any issues or disputes arising under these Terms. Unless otherwise specified herein, these Terms constitute the entire agreement between you and the Company in regards to your use of this site.